This privacy policy complies with European regulation 2016/679 (GDPR) and describes how DJISSE VENTURES PTE. LTD collects, uses, stores, shares, and maintains customers’ personal information when they use our services through our website, and explains customers’ data protection rights.
Data Controller
The data controller for your personal information is:
DJISSE VENTURES PTE. LTD
Website: mixchords.com
Address: Floor 8, R&C Building, Sen Sok, Phnom Penh, Cambodia
Email: support@mixchords.com
Contact No: 0886697345
Registered ID: 752782
We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling).
Personal Data We May Collect and Why
Personal data is any information which identifies you personally, either directly (for example, your name) or indirectly (for example, information about your use of our products and services).
We may collect the following data about you:
Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services we provide.
Correspondence: any additional personal data you provide when you contact us by email, letter, telephone, through our Site, or by submitting comments.
Survey responses: information from surveys used for research purposes, if you choose to respond.
Transaction details: information relating to transactions you carry out through our Site for order fulfillment.
Details of visits to the Site: including traffic data, location data, communication data, and resources accessed.
We do not store your debit or credit card details.
Cookies
What Are Cookies?
We collect information about your use of our Site through cookies. Cookies are small files stored on your device that help websites remember who you are and information about your visit.
What Cookies Are Used on This Site?
Cookies used on our Site fall into the following categories:
Essential Cookies – Required for core site functionality, such as account login and communication between your browser and our Site.
Analytics Cookies – Help us understand how users interact with our Site so we can improve performance.
User Cookies – Remember your preferences to enhance your experience.
Interest-Based Advertising Cookies – Used to show relevant advertisements based on browsing activity and location.
How Can I Reject or Opt Out of Cookies?
You may refuse cookies through your browser settings. Please note that disabling cookies may affect Site functionality. Browser “Help” menus provide instructions for managing cookies.
Third-Party Cookies
Some cookies are placed by third parties to provide services such as analytics or advertising. We do not control these cookies.
For more information, visit:
Internet Advertising Bureau: http://www.youronlinechoices.com/
World Wide Web Consortium website for cookie management guidance.
How We Use Your Personal Data
We use your personal data to:
Provide products and services you request
Send service-related communications
Conduct direct marketing (with consent)
Track usage of our Site and services
Provide and improve customer support
Maintain accurate records
Respond to enquiries, complaints, and disputes
Detect and prevent fraud and comply with legal obligations
You may unsubscribe from marketing communications at any time using the “Unsubscribe” link or by contacting us.
Legal Grounds for Processing
We process personal data based on:
Consent
For marketing communications, sharing data with partners, and market research.
Performance of a Contract and Legal Obligations
To provide services, process payments, communicate service updates, and support customers.
Legitimate Business Interests
Including service improvement, customer understanding, site optimization, staff training, and legal compliance.
Where your rights or freedoms may be impacted, we will only process data where another lawful basis applies.
Data Sharing
We may share your personal data with trusted suppliers, service providers, or authorities where legally required, including for fraud prevention.
Personal data may be transferred outside the EEA. We ensure appropriate safeguards such as standard contractual clauses to protect your data.
Data Retention
We retain personal data only as long as necessary, considering:
Legal obligations
Limitation periods
Disputes
Regulatory guidelines
Data is securely deleted when no longer required.
Your Rights
If you are an EEA resident, you have the right to:
Access, correct, update, or delete your data
Object to processing based on legitimate interests
Restrict or request portability of your data
Opt out of marketing communications
Withdraw consent at any time
Lodge a complaint with a data protection authority
We respond to all requests in accordance with applicable laws.
If you notice inaccuracies, please inform us so we can update our records.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@mixchords.com